How do reviews get on Trustpilot?

Reviews on Trustpilot are written by consumers from across the globe. Anyone who has had a recent buying or service experience can write a review, for free, as long as they have a Trustpilot user account, follow our Guidelines for Reviewers, and don’t have a conflict of interest with the business they’re reviewing. A user account must be connected to an email address so we can get in touch for account- and service- related issues.

All reviews about a business are shown on their profile page. This is where consumers can read and write reviews, and find other relevant information about the business, such as the overall TrustScore and star rating.

A Trustpilot review can start in two ways:

Bloomreach

An E-Commerce Experience Built By Every Customer The path to purchase is different for every shopper. Why be

Klickly

A fully integrated suite of real-time, evergreen data to help brands compete. Klickly’s proprietary commerce technology

Balance

Balance is creating the payment infrastructure that will allow for seamless online B2B trade, globally. With

Rise.ai

Rise.ai was designed to manage all your brand’s re-engagement activity – Gift Cards, Loyalty Cards, Rewards,

Envision eCommerce

Empowering Digital Commerce With Adobe Experience Cloud More than developing eCommerce solutions, they empower brands with

Klevu

Get cutting edge Smart Search that delivers results based on shopper intention and behavior real-time, Klevu

Richpanel

AI-Powered Customer Support Built for Modern eCommerce Richpanel is an AI-first customer support platform purpose, built

Experro

Turn product experiences into eCommerce sales Experro’s Generative AI search, discovery, and personalization platform drives sales,

Fresh Relevance

Create personalized cross-channel experiences with ease The personalization platform to turn your dream customer experience into

Relay

An order tracking and return system that works for you and your customers. Relay is a full

accessiBe

The #1 Web Accessibility Solutions for WCAG & ADA Compliance Everyone should be able to enjoy your website,

Attentive

Drive more sales with conversational commerce. Attentive empowers the most innovative brands to create meaningful interactions

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Trustpilot

We have partnered with Trustpilot to bring you a unified approach of service and support to get you access to streamlined customer service and technical support.

Trustpilot is a review platform that’s open to everyone. Share your experiences to help others make better choices and encourage companies to up their game.