How do reviews get on Trustpilot?

Reviews on Trustpilot are written by consumers from across the globe. Anyone who has had a recent buying or service experience can write a review, for free, as long as they have a Trustpilot user account, follow our Guidelines for Reviewers, and don’t have a conflict of interest with the business they’re reviewing. A user account must be connected to an email address so we can get in touch for account- and service- related issues.

All reviews about a business are shown on their profile page. This is where consumers can read and write reviews, and find other relevant information about the business, such as the overall TrustScore and star rating.

A Trustpilot review can start in two ways:

Klickly

A fully integrated suite of real-time, evergreen data to help brands compete. Klickly’s proprietary commerce technology

Taxjar

Bemeir helps you save headaches with to ensure tax compliance for your business with Taxjar’s automated

RLT Square

Our partners have to match our standards – RLT Square provides a stable of certified and

Clearsale

Clearsale helps you secure your checkouts, reduce friendly fraud and help fight chargebacks with their superior

Reviews.io

In reviews we trust Start collecting genuine text & video reviews from your happy customers in

AIRBOXR

Increase the ROI of your e-commerce efforts. Airboxr is a Shopify app that automates spreadsheet reports.

Amped

The next-gen popup builder for DTC. Amped is a popup tool you can be proud of.

PieEye

PieEye simplifies the complex process of managing user consents and compliance with privacy regulations, such as

Richpanel

AI-Powered Customer Support Built for Modern eCommerce Richpanel is an AI-first customer support platform purpose, built

Klaviyo

Get more out of your email and text marketing with Klaviyo. We are Klaviyo masters that

Inveterate

Inveterate gives merchants the power to deploy paid membership programs, capture recurring revenue, and instantly reward

Octane AI

AI That Personalizes Shopping and Uncovers Customer Insights. Join thousands of Shopify and ecommerce brands using Octane

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Trustpilot

We have partnered with Trustpilot to bring you a unified approach of service and support to get you access to streamlined customer service and technical support.

Trustpilot is a review platform that’s open to everyone. Share your experiences to help others make better choices and encourage companies to up their game.