How do reviews get on Trustpilot?

Reviews on Trustpilot are written by consumers from across the globe. Anyone who has had a recent buying or service experience can write a review, for free, as long as they have a Trustpilot user account, follow our Guidelines for Reviewers, and don’t have a conflict of interest with the business they’re reviewing. A user account must be connected to an email address so we can get in touch for account- and service- related issues.

All reviews about a business are shown on their profile page. This is where consumers can read and write reviews, and find other relevant information about the business, such as the overall TrustScore and star rating.

A Trustpilot review can start in two ways:

Status

CONVERT NEW CUSTOMERS INTO LOYAL FANS Drive retention with a customer account that gets more shoppers signed-in and

Webeyez

Webeyez can help you keep a 360 view of your whole ecommerce platform to let you

Feedonomics

The market leader in product feed management Send your product data to more channels, synchronize it

Wonderment

Minimize the negative impact of delivery delays on your customers so they feel good about their

Hello Retail

One platform, limitless options Transform your e-commerce website into a powerhouse with the power of our cutting-edge Personalization

Experro

Turn product experiences into eCommerce sales Experro’s Generative AI search, discovery, and personalization platform drives sales,

Baseline Payments

Your Payment Processing People Baseline is passionate about tailored solutions, personalized service and transparent pricing. Their

Vervaunt

Vervaunt helps drive profitable growth through highly optimised paid media and performance marketing. Learn more about

Nuvei

Payments designed to accelerate your business. The single payment platform that goes above and beyond. Their

Inveterate

Inveterate gives merchants the power to deploy paid membership programs, capture recurring revenue, and instantly reward

Fresh Relevance

Create personalized cross-channel experiences with ease The personalization platform to turn your dream customer experience into

Brij

Own Your Customers. Drive Repeat Sales. Brij helps brands create QR Code-activated digital experiences for their

PARTNER

Trustpilot

We have partnered with Trustpilot to bring you a unified approach of service and support to get you access to streamlined customer service and technical support.

Trustpilot is a review platform that’s open to everyone. Share your experiences to help others make better choices and encourage companies to up their game.