How do reviews get on Trustpilot?

Reviews on Trustpilot are written by consumers from across the globe. Anyone who has had a recent buying or service experience can write a review, for free, as long as they have a Trustpilot user account, follow our Guidelines for Reviewers, and don’t have a conflict of interest with the business they’re reviewing. A user account must be connected to an email address so we can get in touch for account- and service- related issues.

All reviews about a business are shown on their profile page. This is where consumers can read and write reviews, and find other relevant information about the business, such as the overall TrustScore and star rating.

A Trustpilot review can start in two ways:

Richpanel

AI-Powered Customer Support Built for Modern eCommerce Richpanel is an AI-first customer support platform purpose, built

Triple Whale

Better Data. Better Decisions. Easily manage and automate analytics, attribution, merchandising, forecasting & more — in

Particl

LAUNCH WINNING PRODUCTSParticl is a Product Development and Pricing Platform that combines AI with the world’s

Klaviyo

Get more out of your email and text marketing with Klaviyo. We are Klaviyo masters that

Route

Everything you order in one place Route is the all-in-one post-purchase platform reimagining the ecommerce experience

Repay Payments

With Repay Payments you can enable a dynamic partner that lets you work with industry-leading credit

Plobal Apps

Why Mobile Apps High mobile traffic but low conversion rates? Don’t let purchases slip through the

Appbrew

Apps Engage, Convert and Retain better Experience customization, flexibility, and control Appbrew empowers brands to build

Nacelle

Nacelle is a next generation headless platform that gives Bemeir the ability to make Shopify more

Rise.ai

Rise.ai was designed to manage all your brand’s re-engagement activity – Gift Cards, Loyalty Cards, Rewards,

Aspire

The leading influencer marketing platform for ecommerce brands Aspire enables brands to drive sales, increase awareness,

Global-e

Smart Cross Border™ for Emerging Brands Your Shop: Now Global Boost your sales worldwide with Global-e’s

PARTNER

Trustpilot

We have partnered with Trustpilot to bring you a unified approach of service and support to get you access to streamlined customer service and technical support.

Trustpilot is a review platform that’s open to everyone. Share your experiences to help others make better choices and encourage companies to up their game.